Refund policy

Last updated: September 13, 2026

Our 30-Day Money-Back Guarantee

Every Fuse order placed directly through takefuse.com is covered by our voluntary 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 30 days after your order is delivered. We will refund the full amount paid for the affected order, including applicable taxes and standard shipping charges.

This guarantee is available to the original purchaser. We may require a valid order number or other reasonable proof of purchase. We reserve the right to deny fraudulent, duplicative, or abusive requests. Purchases made from another retailer are governed by that retailer's refund policy.

This voluntary guarantee is in addition to, and does not limit, any non-waivable warranty or consumer-protection rights available under applicable law.

Subscription Orders and Cancellations

The same 30-day guarantee applies to the initial subscription order and each renewal order, measured from the delivery date of the order concerned. A 3-pack subscription delivered every 3 months does not extend the refund window to 3 months.

Canceling a subscription stops future renewals; it does not automatically refund an order already charged or delivered. To avoid the next charge, skip or cancel before your next scheduled billing date using the management link in your subscription emails. If you want a refund and want future renewals stopped, please request both. Contact us for help and see our Subscription Policy. Nothing here limits your applicable consumer rights.

How to Request a Refund

Email us at sales@takefuse.com or use our contact page. Include your order number and a short description of the issue. We usually respond within 1–2 business days.

Because Fuse strips are ingestible wellness products, you normally will not need to return anything. Do not mail a product to us unless we specifically instruct you to do so. If we request a return for a quality investigation, we will provide a prepaid shipping label.

Refund Processing

Once we confirm that your request is eligible, we will issue the refund to your original payment method within five business days. Your bank or card issuer may require an additional 5–10 business days to post the credit.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, or incorrect, or does not arrive, contact us promptly with your order number. For visible damage or an incorrect shipment, we may request a photograph. We will replace the affected products or provide a full refund, including any shipping charges you paid.

Delayed or Canceled Orders

If we cannot ship within the time stated when you ordered, we will notify you and give you the choice to agree to the delay or cancel the order for a full and prompt refund. These rights are separate from our voluntary 30-day guarantee.

Late or Missing Refunds

If your refund has not appeared 10 business days after we issued it, contact your bank or card issuer first because posting times vary. If the refund still cannot be located, email sales@takefuse.com and we will investigate it.